Salesforce Spring 14 New Features – Part 2

The Salesforce Spring ’14 release notes are out, and clocking in at 323 pages, it’s another big list of features to digest. In case you haven’t seen the announcements, the release itself has been pushed back about a month, and the new release dates are here. Being too big for one post, we split this Read more about Salesforce Spring 14 New Features – Part 2[…]

Salesforce Spring 14 New Features – Part 1

The Salesforce Spring ’14 release notes are out, and clocking in at 323 pages, it’s another big list of features to digest. In case you haven’t seen the announcements, the release itself has been pushed back about a month, and the new release dates are here. Similar to the Summer ’13 and Winter 14 releases, Read more about Salesforce Spring 14 New Features – Part 1[…]

Improving Customer Service with Chat using Live Agent

Across the Customer Service industry web chat is becoming an even more popular channel to engage with your customers (and prospects). According to Forrester’s Top 15 trends for Customer Service in 2013, there was a 24% rise in usage of chat as a support channel over the past 3 year (second only to community usage Read more about Improving Customer Service with Chat using Live Agent[…]

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