Salesforce Summer 15 New Features – Part 3

It’s been getting hot out here in New England, so this new Summer 15 logo is starting to feel really appropriate. I’ve already had a few ice cream runs, including my favorite spot of all, The Ice Cream Smuggler down in Dennis, MA (coffee heath bar – nothing is better) so the real Summer is Read more about Salesforce Summer 15 New Features – Part 3[…]

Salesforce Summer 15 Feature Write-up – Part 2

It’s time for yet another salesforce release and the Summer 15 release notes are now available to review. In Part 1, we covered all of the new features around Sales Cloud, salesforce1 and the platform updates. In this part we are going to cover all of the Service Cloud enhancements and there are some big Read more about Salesforce Summer 15 Feature Write-up – Part 2[…]

Use Assignment Rules for Leads or Cases Anytime – Leveraging Flow

One of the drawbacks for standard Case or Lead Assignment rules is that they can only be used when a new record is created. There are a lot of times when you’d love to push that Lead or Case back into the assignment rules based on new values. With Leads, this is really common based Read more about Use Assignment Rules for Leads or Cases Anytime – Leveraging Flow[…]

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