Messaging as a Customer Service Channel with Salesforce LiveMessage – Webinar Follow-up

Today, customers are demanding more personalized, efficient experiences when it comes to brand service and support. With new channels such as social media and messaging apps used to communicate with friends and family, your customers are coming to expect similar communication channels to get in touch with your business. Don’t get me wrong, brands are Read more about Messaging as a Customer Service Channel with Salesforce LiveMessage – Webinar Follow-up[…]

Salesforce Spring 17 Features – Communities, Chatter & Files

Spring 17 will be here shortly and the release notes are officially out. This is our final part for our write-up on Spring 17. In our last part we covered all of the Service Cloud features and we started with Sales Cloud in Part 1. In this part we’ll be covering all of the collaboration Read more about Salesforce Spring 17 Features – Communities, Chatter & Files[…]

Top 5 Reasons to Move off of Oracle Service Cloud (RightNow) Webinar

We are very excited to join Salesforce on a webinar to discuss what we’ve found from former RightNow customers that have made the switch over to Salesforce Service Cloud. We’ll be discussing our blog post on the Top 5 Reasons Service Organizations Make the Switch from Oracle Service Cloud to Salesforce Service Cloud. Please join Read more about Top 5 Reasons to Move off of Oracle Service Cloud (RightNow) Webinar[…]

Top 5 Reasons Service Organizations Make the Switch from Oracle Service Cloud (RightNow) to Salesforce Service Cloud

At GearsCRM, we officially launched our Service Cloud Practice almost five years ago. The timing was ironic because it was a month before Oracle announced their acquisition of RightNow. At the time, RightNow was a stand-alone software company and they were a leader in the B2C Customer Service space. Salesforce had already dominated the Sales Read more about Top 5 Reasons Service Organizations Make the Switch from Oracle Service Cloud (RightNow) to Salesforce Service Cloud[…]

BREeze 4.0 – Smart Processing and Other New Features

It’s hard to believe it’s been nearly four years since we rolled out our first version of BREeze. Early on when we first launched BREeze the vision was mostly around expanding the standard assignment rules, but instead of being restrained to just being able to assign Owners on Leads and Contacts, we wanted to be Read more about BREeze 4.0 – Smart Processing and Other New Features[…]

Salesforce Spring 17 Features – Service Cloud & Field Service Lightning

Spring 17 will be here shortly and the release notes are officially out. As always, we’re diving in and writing about all of the terrific and interesting new features that are included in the over 450 pages of release notes. Last week we covered the Sales Cloud features. Spring 17 is a monster release for Read more about Salesforce Spring 17 Features – Service Cloud & Field Service Lightning[…]

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