January 9, 2014

Apps

GearsCRM has developed several applications over the years to help support our implementations. Below are some of the most popular applications that we’ve seen our customers request most frequently. All of the applications we develop are built on the force.com platform

BREeze | Business Rules EngineBREeze (Business Rules Engine) is a dynamic rules engine that allows you to develop a rules set that can assign any field (or fields) on any object at any time. BREeze takes the concept of the standard Lead and Case Assignment rules and extends to across all of salesforce.

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GearsDataMask GearsDataMask simplifies compliance by auditing for personally identifiable information like credit card or social security numbers and updating existing data in your Salesforce instance, as well as monitoring incoming data and automatically masking sensitive information.

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AddFollowersIf you’ve ever wanted to directly add a user to a Chatter feed, AddFollowers is for you! Quickly and easily add (or remove!) multiple followers to any Chatter feed. This free app even allows you to work with Community or Chatter Free users.

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Round RobinThis app provides advanced Round Robin functionality for Leads or Cases by leveraging Queues to distribute records to Queue Members. Continue to leverage standard assignment rules and manage your round robins without any development support. Included are features such as weighted assignments, the ability to “pause” a user who is on vacation and more.

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PinpointPinPoint leverages Salesforce’s SOS product to provide your call center agent’s with the capability to see what your customer’s issue is. Instead of having your call center agents struggle to diagnose or even identify issues over a phone conversation, give them a 2-way camera with your customer to allow them to actually see the equipment and issue.

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Find out how Gears CRM can take your Salesforce to the next level:
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