A Smart, Effective Solution for PII Protection
For e-commerce companies and other organizations that regularly handle customers’ PII, GearsDataMask eliminates compliance risks. It achieves this by recognizing and automatically masking PII within incoming data, as well as enabling the audit and remediation of sensitive data in your existing Salesforce records. The solution covers debit and credit cards from all the major issuers, and other types of sensitive data such as Social Security numbers.
GearsDataMask works by scanning Cases and related objects (Emails, Transcripts, Case Feed and Case Comments) looking for data patterns in records that match common PII formats – you can even create and define your own custom patterns. When it finds a match, GearsDataMask automatically obfuscates the data, replacing the PII with X’s so that they are unreadable – and therefore, protected.
GearsDataMask offers the flexibility to satisfy a broad range of business requirements. The app supports custom mask logic, such as leaving the trailing 4 characters of a credit card or social security number exposed. Administrators can even change the mask character as needed, either universally across the org, or by choosing a different character for each PII pattern.
Based on Force.com and built for use with Salesforce Service Cloud©, GearsDataMask is an easy install from the AppExchange.