This app provides advanced Round Robin assignment functionality for Leads or Cases by leveraging Queues to distribute records to Queue Members.
Continue to leverage standard assignment rules and manage your round robins without any development support. Included are features such as weighted assignments, the ability to “pause” a user who is on vacation and more.
- Works for assigning Leads or Cases
- Unlimited Round Robin Queues
- Easy to manage members – Utilizes a Custom Object
- Members can be in multiple Queues
- Even or Weighted Distribution
- Remove members temporarily from the round robin with one click – Time off or capacity management
- Utilizes standard assignment rules