Make Your Salesforce Community Stickier with Fave&Follow

You’ve spent a lot of energy, time and money building out your Salesforce Community. As part of that Community, you’ve worked hard to develop content for your members such as Knowledge Articles, Marketing Collateral, or even static pages that contain important information about your company or Community. Unfortunately, this isn’t Field of Dreams – just Read more about Make Your Salesforce Community Stickier with Fave&Follow[…]

Salesforce Winter 18 Features – Communities, Chatter & Files

Winter 18 starts rolling out next weekend and we’ve already covered all of the Sales Cloud and Service Cloud features. This is a huge release in general – the Winter 18 release notes are a massive 575+ pages of new features – but in particular this is a big one for Communities. The last few Read more about Salesforce Winter 18 Features – Communities, Chatter & Files[…]

Salesforce Summer 17 Features – Communities, Chatter & Files

Hope everyone is having a great Memorial Day weekend. Right after Memorial Day, Summer 17 begins to hit in early June. It’s a huge release with a crazy 550 page release notes. As always, we’re writing about all of the great features and covered Sales Cloud in Part 1 and Service Cloud in Part 2. Read more about Salesforce Summer 17 Features – Communities, Chatter & Files[…]

Salesforce Spring 17 Features – Communities, Chatter & Files

Spring 17 will be here shortly and the release notes are officially out. This is our final part for our write-up on Spring 17. In our last part we covered all of the Service Cloud features and we started with Sales Cloud in Part 1. In this part we’ll be covering all of the collaboration Read more about Salesforce Spring 17 Features – Communities, Chatter & Files[…]

Salesforce Winter 17 Features – Communities & Chatter

We’re up to part 3 of 4 of our Winter 17 write-up. Our last post covered a a huge update for Service Cloud while our first part covered Sales Cloud and Lightning Experience. This part will focus on the Collaboration features coming out in Communities and Chatter. For both Communities and Chatter this is a Read more about Salesforce Winter 17 Features – Communities & Chatter[…]

Salesforce Summer 16

Salesforce Summer 16 Feature Write-up – Communities & Collaboration

Summer 16 has already been rolled out to half of the instances this weekend with the other half going live next weekend. In Part 3 of our 4 part write-up, we’re continuing our deep-dive into the release notes. For this part we are focusing on all of the Collaboration features – Communities, Chatter, and Files. Read more about Salesforce Summer 16 Feature Write-up – Communities & Collaboration[…]

Salesforce Spring 16 New Features – Part 3

This is part 3 of our 4 part Spring 16 release write-up. In Part 1 we covered the new Lightning Experience features and in Part 2 we focused on Service Cloud. For this part were are going to focus on all of the Collaboration features – mostly updates to Chatter, Communities and Files. Lots of Read more about Salesforce Spring 16 New Features – Part 3[…]

Salesforce Winter 16 Feature Write-up – Chatter & Communities

Winter 16 is only a week away, so hopefully everyone is prepped and ready to go for it. Last week in Part 2 of our Winter 16 write-up we covered all of the new Service Cloud features and in our Part 1 we exclusively went over the Lightning Experience and what that will entail (hint Read more about Salesforce Winter 16 Feature Write-up – Chatter & Communities[…]

Salesforce Summer 15 New Features – Part 3

It’s been getting hot out here in New England, so this new Summer 15 logo is starting to feel really appropriate. I’ve already had a few ice cream runs, including my favorite spot of all, The Ice Cream Smuggler down in Dennis, MA (coffee heath bar – nothing is better) so the real Summer is Read more about Salesforce Summer 15 New Features – Part 3[…]

Salesforce Spring 15 is coming

Salesforce Spring 15 New Features – Part 3

It’s 15 degrees in Boston right now and I’m sick of winter already. At least Spring 15 is coming around the corner – and hopefully the real spring behind it. This is the final part of a three part write-up and is focused on the Collaboration features for Spring 15. The parts of the full Read more about Salesforce Spring 15 New Features – Part 3[…]

Salesforce Winter 15 New Features – Part 3

The Winter 15 release notes are out, and we’re on Part 3 of our 3 part series detailing the more interesting new features. In Part 1, we discussed the new Winter 15 features for Sales, Salesforce1 and the Platform. In Part 2 we spent some time on all the new Service Cloud features. Now, for Read more about Salesforce Winter 15 New Features – Part 3[…]

Salesforce Summer 14 New Features – Part 2

In Part I we covered the new features in Summer 14 for Sales, Salesforce1 and the platform. For Part 2, we are going to be covering Chatter, Communities and Work.com enhancements. (Just as a reminder, Part 3, will cover Service Cloud.) As always, no particular order to these: Salesforce File Sync – Unfortunately, the pre-release Read more about Salesforce Summer 14 New Features – Part 2[…]

Salesforce Winter 14 Features – Part 1

The Salesforce Winter ’14 release notes are out, and it’s another big one. Not sure why the logo is a polar bear stuck on an ice island (Chatter is supposed to connect everyone! Make it an ice-bridge or something) but, despite that, we have 303 pages of new features to digest in a few weeks. Read more about Salesforce Winter 14 Features – Part 1[…]

Introducing Communities Webinar

On July 10th 2013, we hosted the fourth of our Lunch & Learn webinars – Introducing Salesforce Communities. We covered a range of topics around Communities as well as how this impacts the original Customer & Partner Portals, including: A Communities Overview and what’s new in Communities over Portals A walk-through of how Communities works Read more about Introducing Communities Webinar[…]

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