Salesforce Winter 17 Features – Service Cloud

Welcome to Part 2 of our Winter 17 write-up. Our first part focused on Sales Cloud, Force.com and the new Lightning Experience features for Sales Cloud. This part focuses entirely on Service Cloud. This is a massive release for Service Cloud and includes the beginning of the Service Cloud migration to Lightning Experience. At the Read more about Salesforce Winter 17 Features – Service Cloud[…]

Salesforce Summer 15 Feature Write-up – Part 2

It’s time for yet another salesforce release and the Summer 15 release notes are now available to review. In Part 1, we covered all of the new features around Sales Cloud, salesforce1 and the platform updates. In this part we are going to cover all of the Service Cloud enhancements and there are some big Read more about Salesforce Summer 15 Feature Write-up – Part 2[…]

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