Salesforce Case Feed

Why salesforce Service Cloud users should switch to Case Feed

We recently did a Lunch & Learn for our Service Cloud customers to demonstrate all of the new features to the Case Feed. (our next Lunch & Learn in on Advanced Reporting Features) Case Feed came out about 3 releases ago in Spring 12 and salesforce has steadily been adding new features to it since. Read more about Why salesforce Service Cloud users should switch to Case Feed[…]

Salesforce Reporting Lunch & Learn – 12/5/12

Are you taking advantage of all the new reporting features that have come out in the past couple of salesforce releases like bucketing and join reports? If not, or if you just want to brush up on them, please join us for our Reporting & Analytics Lunch & Learn on December 5th at 12:30 EST. Read more about Salesforce Reporting Lunch & Learn – 12/5/12[…]

Some Salesforce Spring 12 Features Identified

The Spring 12 pre-release of salesforce is officially out and it offers a peak at some of the new features coming out. One word of note is that the release notes are still not out (if they are, I can’t find them), so in theory none of this is official. But, if it’s in the pre-release, there’s Read more about Some Salesforce Spring 12 Features Identified[…]

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