Salesforce Case Feed

Why salesforce Service Cloud users should switch to Case Feed

We recently did a Lunch & Learn for our Service Cloud customers to demonstrate all of the new features to the Case Feed. (our next Lunch & Learn in on Advanced Reporting Features) Case Feed came out about 3 releases ago in Spring 12 and salesforce has steadily been adding new features to it since. Read more about Why salesforce Service Cloud users should switch to Case Feed[…]

Salesforce Reporting Lunch & Learn – 12/5/12

Are you taking advantage of all the new reporting features that have come out in the past couple of salesforce releases like bucketing and join reports? If not, or if you just want to brush up on them, please join us for our Reporting & Analytics Lunch & Learn on December 5th at 12:30 EST. Read more about Salesforce Reporting Lunch & Learn – 12/5/12[…]

Salesforce Summer 12 Release Features

It’s that time of year again. Salesforce Summer 12 is around the corner and the release notes are out. No single major enhancement this release, but rather a slew of small to mid-size ones, which is actually how I prefer it. There’s a ton in this release, so I won’t go over everything, but here Read more about Salesforce Summer 12 Release Features[…]

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