Salesforce Case Feed

Why salesforce Service Cloud users should switch to Case Feed

We recently did a Lunch & Learn for our Service Cloud customers to demonstrate all of the new features to the Case Feed. (our next Lunch & Learn in on Advanced Reporting Features) Case Feed came out about 3 releases ago in Spring 12 and salesforce has steadily been adding new features to it since. Read more about Why salesforce Service Cloud users should switch to Case Feed[…]

Salesforce Reporting Lunch & Learn – 12/5/12

Are you taking advantage of all the new reporting features that have come out in the past couple of salesforce releases like bucketing and join reports? If not, or if you just want to brush up on them, please join us for our Reporting & Analytics Lunch & Learn on December 5th at 12:30 EST. Read more about Salesforce Reporting Lunch & Learn – 12/5/12[…]

Salesforce Winter 13 Features – Highlights

Salesforce has just posted the release notes for the Winter 13 release and despite the terrible logo (I definitely preferred the Game of Thrones one better) it is full of some great features. I’m sure they’ll be hyping some of these up – and more – at Dreamforce, but here’s a quick list of the Read more about Salesforce Winter 13 Features – Highlights[…]

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