Customer Service in Manufacturing: Order Management Support

Welcome to part 1 of what will be an ongoing blog series covering different aspects of how manufacturers can leverage Salesforce to provide better customer service for their customers. Customer service in manufacturing is a pretty broad subject – on top of that, manufacturing as a whole is a pretty broad industry. When an industry Read more about Customer Service in Manufacturing: Order Management Support[…]

Protect Your Salesforce from Inadvertent Personal Identifiable Information (PII / PID)

You’re a Salesforce Service Cloud customer with your agents leveraging Salesforce to service each of your available channels. You’ve trained your agents never to put credit card or social security numbers directly into your Salesforce and you’re feeling pretty good about your internal PII policies to avoid being fined or exposing sensitive personal information about Read more about Protect Your Salesforce from Inadvertent Personal Identifiable Information (PII / PID)[…]

Salesforce Summer 17 Features – Communities, Chatter & Files

Hope everyone is having a great Memorial Day weekend. Right after Memorial Day, Summer 17 begins to hit in early June. It’s a huge release with a crazy 550 page release notes. As always, we’re writing about all of the great features and covered Sales Cloud in Part 1 and Service Cloud in Part 2. Read more about Salesforce Summer 17 Features – Communities, Chatter & Files[…]

Salesforce Summer 17 Features – Service Cloud and Field Service Lightning

Summer 17 is just around the corner with a whopping 550 page release notes and we’re digging into all of the great new features that are coming. In Part 1, we covered all of the new Sales Cloud features including the Lightning and Einstein updates that are for Sales. In this part we will be Read more about Salesforce Summer 17 Features – Service Cloud and Field Service Lightning[…]

6 Reasons Sales Cloud Users Need to Switch to Lightning

When most people think of Lightning Experience they think mostly about how it’s a new look and feel for Salesforce and that’s about it. Lightning Experience is much more than that. The past few Salesforce releases have been packed with features aimed at helping sales users to work smarter, faster and be more productive – Read more about 6 Reasons Sales Cloud Users Need to Switch to Lightning[…]

Why Sales Cloud Users Need to Switch to Lightning – Webinar

The past few Salesforce releases have been packed with features aimed at helping sales users to work smarter, faster and be more productive – but these features are exclusive to Lightning Experience (LEX). If you’ve been considering migrating to LEX, now is the perfect time to take advantage of the significant enhancements being rolled out Read more about Why Sales Cloud Users Need to Switch to Lightning – Webinar[…]

Messaging as a Customer Service Channel with Salesforce LiveMessage – Webinar Follow-up

Today, customers are demanding more personalized, efficient experiences when it comes to brand service and support. With new channels such as social media and messaging apps used to communicate with friends and family, your customers are coming to expect similar communication channels to get in touch with your business. Don’t get me wrong, brands are Read more about Messaging as a Customer Service Channel with Salesforce LiveMessage – Webinar Follow-up[…]

Salesforce Spring 17 Features – Communities, Chatter & Files

Spring 17 will be here shortly and the release notes are officially out. This is our final part for our write-up on Spring 17. In our last part we covered all of the Service Cloud features and we started with Sales Cloud in Part 1. In this part we’ll be covering all of the collaboration Read more about Salesforce Spring 17 Features – Communities, Chatter & Files[…]

Top 5 Reasons to Move off of Oracle Service Cloud (RightNow) Webinar

We are very excited to join Salesforce on a webinar to discuss what we’ve found from former RightNow customers that have made the switch over to Salesforce Service Cloud. We’ll be discussing our blog post on the Top 5 Reasons Service Organizations Make the Switch from Oracle Service Cloud to Salesforce Service Cloud. Please join Read more about Top 5 Reasons to Move off of Oracle Service Cloud (RightNow) Webinar[…]

Top 5 Reasons Service Organizations Make the Switch from Oracle Service Cloud (RightNow) to Salesforce Service Cloud

At GearsCRM, we officially launched our Service Cloud Practice almost five years ago. The timing was ironic because it was a month before Oracle announced their acquisition of RightNow. At the time, RightNow was a stand-alone software company and they were a leader in the B2C Customer Service space. Salesforce had already dominated the Sales Read more about Top 5 Reasons Service Organizations Make the Switch from Oracle Service Cloud (RightNow) to Salesforce Service Cloud[…]