May 5, 2012

Customer Service / Customer Support


Improve your customer service organization by having a crisp CRM process that is focused on your customers’ needs. GearsCRM can help identify and implement ways to improve case management utilizing Salesforce’s industry leading Service Cloud offering.

Just some of the customer relations services we offer:

  • Case & Ticket Management
  • Advanced Service Cloud features such as:
    • Service Cloud Console
    • Case Feed
    • Live Agent
    • Entitlements Management
  • Customer Community
  • Knowledge Base
  • Email & Web to Case
  • Case Reporting & Dashboards
  • Case Routing & Escalation

Customer Support Specialties

Field Service Lightning

Field Service Lightning is an extension of the Service Cloud complete with dispatching, scheduling, work orders and other process automation key to managing a field service team.
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To learn more about how GearsCRM can help with your customer relations needs, please contact us and we will be happy to schedule a call to discuss possible solutions.
Find out how Gears CRM can take your Salesforce to the next level:
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