October 3, 2016

Field Service Lightning

Empower your field agents and connect them to your call center with Salesforce’s Field Service Lightning. Field Service Lightning is an extension of the Service Cloud complete with dispatching, scheduling, work orders and other process automation key to managing a field service team. As with everything in Salesforce, it’s entirely mobile so your agents can access and report on critical data from the field.

Just some of the field service services we offer:

  • Work Order Management
  • Scheduling and assignments with the Dispatcher Console
  • Manage and monitor field technicians
  • Service Cloud optimization to connect the Call Center to the Field Service teams
  • Advanced Assets and Products setup
  • SLA tracking and automation
  • Integration to connect with back-office systems for parts ordering and time entry for invoicing
  • Mobile setup
To learn more about how GearsCRM can help with your field service needs, please contact us and we will be happy to schedule a call to discuss possible solutions.
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