Salesforce Winter 18 Features – Field Service Lightning

As of this weekend, Winter 18 is live and everyone is able to get at the packed release. We’re on our last post covering the Winter 18 features and in this one we’ll be doing a special focus on all of the Field Service Lightning features. Just as a reminder, in Part 1 of our Read more about Salesforce Winter 18 Features – Field Service Lightning[…]

Salesforce Summer 17 Features – Service Cloud and Field Service Lightning

Summer 17 is just around the corner with a whopping 550 page release notes and we’re digging into all of the great new features that are coming. In Part 1, we covered all of the new Sales Cloud features including the Lightning and Einstein updates that are for Sales. In this part we will be Read more about Salesforce Summer 17 Features – Service Cloud and Field Service Lightning[…]

Salesforce Spring 17 Features – Service Cloud & Field Service Lightning

Spring 17 will be here shortly and the release notes are officially out. As always, we’re diving in and writing about all of the terrific and interesting new features that are included in the over 450 pages of release notes. Last week we covered the Sales Cloud features. Spring 17 is a monster release for Read more about Salesforce Spring 17 Features – Service Cloud & Field Service Lightning[…]

Salesforce Winter 17 Features – Service Cloud

Welcome to Part 2 of our Winter 17 write-up. Our first part focused on Sales Cloud, Force.com and the new Lightning Experience features for Sales Cloud. This part focuses entirely on Service Cloud. This is a massive release for Service Cloud and includes the beginning of the Service Cloud migration to Lightning Experience. At the Read more about Salesforce Winter 17 Features – Service Cloud[…]

Salesforce Summer 16

Salesforce Summer 16 Feature Write-up – Service Cloud

The Summer 16 release notes are out and we’re now on part 2 of our part 4 write-up of salesforce’s 50th release. In part 1 we covered all of the Lightning Experience, Sales Cloud, salesforce1 and platform changes. In this part we’re going to cover all of the Service Cloud features. Let’s get right at Read more about Salesforce Summer 16 Feature Write-up – Service Cloud[…]

Salesforce Spring 16 Feature Write-up – Service Cloud

First, I hope everyone had a happy and safe New Year. Personally, I was very happy to see it was a quiet New Year’s and sort of hoping 2016 stays that way. Alright, in Part 1 of our Spring 16 write-up, I was on the verge of going to see the Force Awakens (it was Read more about Salesforce Spring 16 Feature Write-up – Service Cloud[…]

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